Made to Order
As your gown is made especially for you, we are unable to offer returns or exchanges. You are responsible for ensuring you are 100% happy with your chosen gown before signing, paying your deposit and agreeing for Sophia-Jo to place the order. On collection you are responsible for checking your gown to ensure you are happy, before signing the pick-up slip. We are not liable for any defects once the dress has left the boutique.
We only replace items if they are defective or damaged during manufacturing. In the event of a genuine manufacturing fault, we can ask for an exchange of the gown. However all items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard.
If for any reason there is a manufacturing fault, postage will be covered by Sophia-Jo Bridal.
When purchasing a sample dress, please consider that all sales are final, gowns are ‘sold as seen’ – we do not accept returns or refunds on sample sale items. Any alterations, cleaning or repairs are to be made at your own expense.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.